Rob Thurman

Rob Thurman, MBA, LSSBB, currently serves as Director of Servicing Shared Services and Head of Operational Quality at Upstart since September 2021. Previous experience includes roles at CareSource as Manager of Capacity Planning & Strategy and at Nationwide Insurance, where Rob held positions such as Director of Continuous Improvement and Senior Consultant in Marketing, Planning & Process Excellence. Earlier career highlights include managing a business analysis team at Fiserv, serving in various analytical roles, and beginning a career at Alliance Data Systems as Customer Care Supervisor. Rob holds an MBA in Executive Management from Ashland University and a BS in Agriculture from The Ohio State University.