Susan M. Strayer

Susan M. Strayer is a seasoned professional in technical writing and knowledge management, currently serving as the Lead Technical Writer at Upstart since April 2021. In this role, Susan has spearheaded the development of over 300 procedures and job aids, achieving a remarkable 92% average quality assurance score, while also implementing processes that reduced revision timelines by 50%. Prior to Upstart, Susan worked as a Senior Knowledge Management Associate, where a comprehensive knowledge management system was developed, greatly enhancing page interactions. Previous roles at Beam Dental involved facilitating company-wide communication and designing documentation processes. Susan holds a Doctor of Philosophy in Literature for Children and Young Adults and a Master of Arts in Education from The Ohio State University, along with a Master of Fine Arts in Children's Literature and a Bachelor of Arts in English from Hollins University.