Kelly Frigstad is a seasoned professional in customer experience and solution architecture, currently serving as the Director of Partner and Customer Success at Upstream Works Software since January 2020. Prior experience includes roles such as Regional Sales Director at Upstream Works Software, CX Practice Lead and Managing Solution Architect at NTT Ltd. and Dimension Data, and Solutions Architect at Allstream, where Kelly focused on mid-market and enterprise Contact Centers. Additional experience encompasses managing managed services teams and leading the design and implementation of complex voice solutions at AT&T Canada and American Express Canada. Earlier career highlights include serving as a Technical Analyst for the National Capital Commission.
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