Thiên-Sinh P.

Thiên-Sinh P. has a diverse range of work experience in various fields. Thiên-Sinh began their career as a Webmaster, Animator, and Trainer at the Fédération Nationale d'Hébergement VIH et autres pathologies from January 2004 to September 2008. During this time, they developed the association's website, created informative documents, and organized and conducted training sessions and congresses.

From October 2008 to January 2011, Thiên-Sinh P. worked as a VIP Support Technician at SFR. Thiên-Sinh handled technical and commercial complaints from VIP clients and internal employees, providing remote and direct support. Thiên-Sinh had extensive knowledge of ADSL lines and was skilled in managing customer complaints.

In July 2011, Thiên-Sinh P. joined CrossKnowledge as a Training Product Manager. Thiên-Sinh was responsible for managing and conducting training sessions on CrossKnowledge software tools. Thiên-Sinh also created e-learning modules, developed multichannel training paths for clients, and served as a technical trainer and expert during pre-sales meetings.

From February 2011 to June 2013, they also worked as a Consultant Support at CrossKnowledge. In this role, they provided technical and functional support to administrators and users of CrossKnowledge solutions. Thiên-Sinh also offered functional advice during the deployment of online training portals, participated in pre-sales meetings as a technical expert, and conducted training for proof-of-concept implementations.

In December 2017, Thiên-Sinh P. started working as an Independent Training Consultant at ThiDig Learning. Specializing in Digital Learning, they assisted organizations in their digitalization strategies by providing training on authoring tools, conducting content audits, and offering governance solutions for content creation.

Lastly, since February 2019, Thiên-Sinh P. has been the Head of Academy and Customer Services at Uptale. Thiên-Sinh'sresponsibilities in this role include overseeing the academy and customer services department.

Overall, Thiên-Sinh P. has a wide range of expertise in digital learning, training, customer support, and technical roles.

Thiên-Sinh P. attended Université Joseph Fourier (Grenoble I) from 2001 to 2003, where they obtained a DUT degree in Services et Réseaux de Communication. Thiên-Sinh'sfield of study during this time was focused on Web/Multimedia Management and Webmaster.