Sayantan Roy

Senior Onboarding Manager - Enterprise at UrbanPiper

Sayantan Roy has a diverse work experience in the field of client success and operational roles. Sayantan started their career in 2019 at LimeTray, where they worked as a Customer Success Associate, handling end-to-end operations for top client base and optimizing operations through product improvements and feature deployments. Sayantan was later promoted to the role of Senior Customer Success Associate, where they focused on churn control and debugging integration issues. In 2020, they became the Lead-Support Operations, responsible for resolving client-side operational issues and collaborating with the account management and product teams. In 2021, they joined 10times as a Senior Associate Client Success, before moving to their current role as an Onboarding Manager-Meraki at UrbanPiper.

Sayantan Roy completed their Bachelor of Technology (BTech) in Mechanical Engineering from Kalinga Institute of Industrial Technology in Bhubaneswar. Sayantan pursued their undergraduate degree from 2014 to 2018. Additionally, they obtained multiple certifications including "SQL Essential Training," "Customer Success Management Fundamentals," and "Project Management Simplified" from LinkedIn. These certifications were obtained in 2021, with "SQL Essential Training" completed in March and the other two completed in January.

Links

Previous companies

LimeTray logo

Timeline

  • Senior Onboarding Manager - Enterprise

    January 1, 2023 - present

  • Onboarding Manager-Meraki

    July, 2021

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