Alex Knill

Alex Knill has over 10 years of professional experience in customer service and engineering roles. In 2004, they began their career as an Assistant Manager at Alter Reality Games. In 2005, they took on the role of Maintenance Technician at Air Compliance Testing, Inc., where they assisted Air Quality Technicians with on-site testing procedures, managed a fleet of mobile testing vehicles, and maintained the general facility cleanliness. In 2008, they worked as a Cashier at Meijer Inc. From 2009 to 2014, they worked as a Customer Experience Specialist at Findaway World, where they responded to incoming customer inquiries, provided administrative support, and managed and maintained customers, contacts, and leads for direct and reseller accounts in NetSuite. During this time, they also worked as an Office Manager at Yuppee Puppee from 2014 to 2015. In 2015, they took on the role of Customer Success Representative at DHS Group. From 2016 to 2022, they worked at Complion, where they held the roles of Software Engineer, Support Engineer, and Customer Success Associate, where they managed the Zendesk environment, tracked incoming reported bugs, and followed up with customers upon resolution. Alex is currently employed as an Incident Management Engineer at Urbint.

Alex Knill attended DeVry University from 2010 to 2014, where they obtained a CIS degree in Computer and Information Systems Security/Information Assurance. Alex also attended Cuyahoga Community College from 2009 to 2010, where they obtained a degree in Networking Software,Information Technology and a field of study in Information Technology. Additionally, Alex Knill has obtained My Trailhead Badges from Salesforce Trailhead.