U.S. Office of Personnel Management
Lashanda (Lee) Hodge serves as the Digital Services Director at the U.S. Office of Personnel Management (OPM) and has extensive experience in customer experience and user experience design. Previously, Lashanda held positions at GSA as Managing Director of Customer Experience and Contact Center, and Director of Customer Experience within the Center of Excellence. Prior roles at EPAM Systems included Associate Director of Experience Design, Lead Experience Designer, and Senior Experience Designer. Additionally, Lashanda worked as a Senior User Experience Design Consultant at GBTI Solutions and as a User Experience Researcher at Network Solutions.
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U.S. Office of Personnel Management
The United States Office of Personnel Management is an independent agency of the United States Federal Government that manages the US civilian service.