Charlotte Bowers is a seasoned professional with extensive experience in customer service and contact center management. Currently serving as the Director at Texas Oncology since January 2023, Charlotte focuses on strategic organizational development and enhancing patient experiences. Previous roles include customer experience leadership at Trinity Industries, Inc. and Baylor Scott & White Quality Alliance, as well as managing contact centers at Evolent Health, New York Life Insurance Company, and Atmos Energy. Charlotte has a proven track record in implementing successful operational strategies, performance management, and quality assurance processes across multiple sectors, beginning with a prestigious tenure at Arbitron Radio Ratings, Inc. Charlotte holds a Bachelor of Arts degree in Mass Communications with a focus on Broadcast Journalism from Southern University and Agricultural and Mechanical College at Baton Rouge.