Doug Johnson is an experienced professional in service design and innovation with a background at USAA since October 2007, where positions include Director of Employee Innovation, Strategic Innovation Director, and Director of Service Design. In these roles, Doug leads a team of experience architects to enhance user experiences through research and testing within the Chief Design Office. Prior experience includes leadership positions at Doba, eBay, Automatic Data Processing, and Packard Bell NEC/Alorica. Doug holds an MBA in Finance from The University of Arizona Global Campus and a Bachelor's degree in Business Administration from Utah State University.
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