Kelley Buchanan

Kelley Buchanan is an accomplished leader with extensive experience in strategy, planning, and organizational development, primarily within the insurance and financial services sectors. Currently serving as Vice President and Enterprise Segmentation Leader at USAA since March 2018, Kelley is responsible for enhancing segmentation capabilities and meeting member needs. Previous roles include Vice President and Senior Strategy and Planning Officer, and Vice President, Senior Strategy Officer for Enterprise Talent at USAA, demonstrating a commitment to strategic alignment and workforce planning. Prior experience encompasses senior positions at IBM, PwC, and various financial institutions, where Kelley has focused on growth, innovation, and transformative engagements. Kelley's educational background includes an MBA from Baylor University and a BBA in Accounting from Texas Christian University.