Misty Shannon is a U.S. Army Veteran and Continuous Improvement Leader with over 18 years of experience in program and project management, specializing in risk and compliance. Currently serving as the Director of Business Strategy and Planning at USAA since 2023, Misty has previously held various impactful roles, including Corporate Six Sigma Analyst at Textron and Lead Learning Performance Consultant at USAA. Throughout their career, Misty has demonstrated a commitment to enhancing productivity, fostering team success, and establishing strong client relationships to achieve business objectives. Misty holds a degree from the University of Phoenix.
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