Nick Jones is a Quality Assurance Manager at USAA, where they oversee a team of Quality Assurance Specialists and provide expertise in regulatory matters like UDAAP and Reg Z. They have a strong background in management, having served as a store manager at Starbucks and as a director of operations at Chick-fil-A. Nick holds a Bachelor's degree in University Studies from The University of Texas at Arlington and an Associate's degree in Business Administration from Tarrant County College. They are passionate about developing others in their professional journey.
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