Travis Burden is a proven leader currently serving as the Director of Business Process Ownership at USAA, where they focus on people, innovation, and process improvement. With over 20 years of experience at USAA, Travis’s background includes roles in bank and insurance operations, program and project management, and regulatory compliance. They have led multiple initiatives related to process improvement and operational reorganizations, bolstered by an MBA from Colorado State University and certifications in project management and SAFe Agilest. Their prior experience includes positions as an Insurance Sales Agent and various management roles within USAA.
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