Wendy Pletcher

Wendy Pletcher is a disciplined and results-driven Quality Assurance Manager at USAA, where they leverage extensive knowledge of banking products and regulatory requirements. Previously, Wendy held various roles at JPMorgan Chase & Co., including AML KYC Quality Control Team Lead and Manager, where they coached teams and managed change processes. Wendy graduated with a Bachelor of Arts in Criminology from The Ohio State University in 1999. Known for strong communication skills and the ability to build effective partnerships, Wendy excels in program development and training.