Jonathan Hernandez

Principal Customer Success Engineer at UserLeap

Jonathan Hernandez has a diverse work experience spanning multiple industries. Jonathan started their career as a Data Entry Clerk at TD Bank Group in 2007. Jonathan then worked as a Research Assistant at St. Joseph's Healthcare Hamilton, where they developed a plugin for a medical image viewer. Following this, Jonathan was a Web Developer at Little Room Inc., where they led the development of interactive marketing campaigns and Facebook apps. At SASCEA, they were a Developer responsible for leading internal projects and implementing web applications. Jonathan then joined Stripe as both an Engineer and Support Engineer, contributing to the company's engineering and customer support tasks. Jonathan later joined OpenAI as a Contract Software Engineer, working on projects related to web-based agents and educational exploratory work. Prior to their current position, they were a Success Engineer at Clearbit, focusing on customer success. Currently, Jonathan is the Principal Customer Success Engineer at Sprig.

Jonathan Hernandez completed their Bachelor of Engineering degree in Electrical & Biomedical Engineering at McMaster University from 2006 to 2010. Jonathan subsequently pursued a Master of Engineering degree in Computer Engineering at McMaster University from 2010 to 2011.

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Timeline

  • Principal Customer Success Engineer

    February, 2021 - present

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