Shan Navaratnam

Shan Navaratnam is an accomplished IT professional with over 15 years of experience in technical support and leadership roles. Currently serving as Support Team Lead at UST Global since December 2016, Shan manages a team of five technicians in the New York office and successfully implemented a live team knowledge base forum. Previous roles include Deskside Engineer and Support Specialist for Wolters Kluwer Health, providing high-level technical support and system troubleshooting, and Senior Technical Analyst at NTT DATA, supporting both in-house and remote users. Shan also has experience as Senior Desktop Support Engineer at JPMorgan Chase, where extensive technical support was provided for a global investment bank, and as Desktop Support Consultant leading a team for JPMorgan Chase's two-tiered support structure. Education was achieved at Algonquin College of Applied Arts and Technology, with a focus on Financial Management, Finance, and Computers.