Jon Bierma

Jon Bierma is an accomplished Senior Technical Support Engineer at Classy, with previous experience as a Solutions Engineer in Customer Operations at Utopia Music, where Jon supported and implemented music tech applications, achieving a 97% customer satisfaction score. Prior roles include Digital Experience Consultant at Kibo, where Jon advised on eCommerce strategies, and Technical Support Team Lead at Oracle, managing support engineers and maintaining high customer satisfaction. Additional experience includes roles at The Navigators, where Jon specialized in training for international service trips, and as a Software Intern at Interstates, focusing on factory control systems. Jon holds a Bachelor's degree in Computer Engineering from Dordt University.