John de Boer

John de Boer is an experienced incident manager and service delivery specialist currently employed at CTS since May 2021. With a robust background in service delivery management, John previously held the position of service delivery manager at PCI Nederland from August 2015 to May 2021. Additionally, John has served in various roles throughout a career that includes leadership positions at Blue Mesa, Erasmus University Rotterdam, Nederlands Loodswezen, Codarts Rotterdam, Hogeschool Rotterdam, Danone Place Schiphol, Vlietland Ziekenhuis, and DHL. Key contributions include professionalizing service desks, implementing ITIL processes, and managing complex projects and migrations, particularly in the areas of incident management and change management.