Carys Williams-Thomas

Carys Williams-Thomas is a skilled professional with extensive experience in quality assurance and customer service, currently serving as Quality Assurance Assistant Manager at V12 Retail Finance Limited since November 2020, following roles as Quality Assurance Analyst and Collections Advisor. Carys recently held the position of Quality Control Team Leader at Secure Trust Bank from June to October 2023, and previously worked as a Complaints Handler at MotoNovo Finance. Prior to these roles, Carys gained valuable experience as a Complaints Manager and Customer Service Advisor at Lloyds Banking Group. Carys holds a Bachelor of Arts degree in English Literature and Creative Writing from Aberystwyth University, completed in 2015, and possesses A Levels and GCSEs from Brynteg Comprehensive School.