Ozlem Akcakoca

Ozlem Akcakoca currently serves as the Vice President of Guest Services at Vail Resorts, a role assumed in July 2023. Prior experience includes positions such as Senior Director of Products - Customer Insights & Strategic Analytics at James Hardie Building Products, where recruitment by the CEO led to the creation of a strategic analytics and data science Center of Excellence. Earlier roles encompass Director of Customer Experience Strategy and Chief of Staff to the President & COO at Chamberlain Group, Strategic Initiatives Manager at MillerCoors, and Director of Strategy at AegisAdvantage LLC. Ozlem's career also includes internships at Microsoft and Morgan Stanley, along with consulting roles at Duff & Phelps and Standard & Poor's. Educational qualifications include an MBA from Northwestern University's Kellogg School of Management and a BA in Computer Science and Mathematics from Oberlin College.