Software Engineer, IVR

Who You Are Interested in creating compelling user experiences through intelligent voice browser applications?

We believe that all voice interactions have a special power to create great customer experiences, even when those interactions are with automated systems. Automated voice experiences should be intuitive and efficient while maintaining a personal feel. At Versay, Voice Application developers practice this belief every day when creating these kinds of experiences. It is both an art and a science and requires people with intuition, creativity, and the ability to imagine many different user perspectives.    As a Software Engineer, you will be developing next-generation Interactive Voice Response application solutions using the latest frameworks and tools. As a member of the Engineering team, you will design, develop, and deploy application solutions for the company’s expanding list of clients using advanced call processing, speech, and network technologies. 

#BI-Hybrid

What You'll Do

• Energize teammates to continuously improve
• Possess strong technical capabilities
• Enjoy working independently in a fast-paced technical environment
• Analyze existing architecture to make consistent improvements
• Possess excellent analytical and problem-solving skills
• Demonstrate curiosity with regard to software
• Provide on-call support to external customers
• Work with cross-functional teams to troubleshoot issues
• Develop IVR applications using a variety of technologies, including Java, .NET, VXML, JavaScript, JRuby, and Groovy
• Apply advanced knowledge of the Object-Oriented principles and best practices of software development to enhance products and customer experience
• Perform design and code reviews
• Learn and implement a wide range of technologies that integrate solutions with customers
• Transition solutions to internal and external platform teams
• Prioritize and juggle between multiple projects based on customer needs
• Communicate with external customers as required

Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.

• A Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience
• Up to 2 years of experience as a software developer
• Proven track record of developing high-quality software
• Knowledge of Object-Oriented software development techniques
• Ability to communicate with developers, executive managers, and external customers
• Experience with VXML, ASR, Call Center Telephony, and IVR development platforms, such as Cisco CVP or Genesys
• Strong sense of responsibility, accountability, and passion for quality of work, desire to learn and take ownership
• Strong verbal and written communication skills
• Proficiency in conversational North American Spanish, preferred
• Experience in MVC frameworks, preferred
• Experience with Jenkins or other build servers, preferred
• Experience with Agile development practices, preferred
• Interest in data collection and analytics, preferred
• Knowledge of multiple SDLC practices, preferred
• Proficiency in 1+ programming language, such as Java, C#, or C++, preferred
• Working with UNIX/Linux/OSX, preferred
• Familiarity with JavaScript, Ruby on Rails, VUI Design, preferred
• Deep understanding of the principles of IVR Voice Interface design, preferred