Rafael Esparza

Rafael Esparza, Jr. possesses extensive experience in technical support and systems monitoring, currently serving as a NOC Technician II at Vail Systems since August 2013. Responsibilities include monitoring over 2,000 system and network entities and conducting root-cause analysis through log and error report collection across various operating systems. Previous roles include Systems Operation Support Staff at the National Merit Scholarship Corporation, Network Technician at CrossBridge Solutions, Cable Splicer at AT&T, Project Coordinator at MedPoint Communications, and Technical Support Representative at National Systems Corp. Educational qualifications include a Bachelor of Science in Computer Science from DePaul University and a Bachelor of Science in Journalism from the University of Illinois Urbana-Champaign.