Nethra N

Nethra N has extensive experience in escalation management and customer service within the technology and recruitment sectors. Currently serving as a Lead-Escalation at Vakilsearch since January 2021, Nethra has developed expertise in addressing critical customer situations and managing stakeholder relationships. Previous roles include Critical Case Manager at SAP Labs India Pvt. Ltd., where responsibility involved overseeing the de-escalation of critical issues and ensuring timely resolution. Nethra also held positions at SAP Labs as Escalation Manager for SuccessFactors, focusing on escalation processes and customer communication, as well as various roles at ANZ, involving onboarding, recruitment, and learning support. Nethra holds a Bachelor of Commerce degree from Jyoti Nivas College, specializing in Business, Management, Marketing, and Related Support Services.