Assistant Manager Operations (mumbai)

About Valocity:

Are you a purpose driven individual that thrives on high energy and agile environments?

At Valocity, we understand that property is one of the most valuable assets globally, and buying a home is a monumental financial decision for most individuals. That's why we've brought a game-changing solution transforming the outdated process of finding and financing a home into a seamless and globally unique experience.

In just under 9 years, Valocity has successfully connected an entire ecosystem of valuers, brokers, insurers, lenders, and consumers through our cutting-edge One Smart Platform. We're passionate about empowering people with property and are digitally connecting lenders and the ecosystem across over 2000 cities worldwide.

At Valocity, we don't just talk about change; we make it happen. Our award-winning team collaborate with industry-leading and innovative clients, and we're committed to hiring, nurturing, developing the best talent and creating strong teams. Our culture thrives on customer centricity, fostering an environment that encourages innovation, experimentation, and a relentless pursuit of excellence.

 For more information about what we do at Valocity, please watch our video https://vimeo.com/713071763

About The Role:

As Valocity continues to grow in India, we need to ensure our valued customers are supported with their activation and onboarding and nurtured, and that we continue the innovation journey with them.

We are looking for a motivated and driven Assistant Operations Manager who has a clear understanding of the Valuation process in mortgage lending, understands the complexity of managing a large ecosystem of users and valuers and strong relationships in the market with Valuer community.

Key Responsibilities:

• Engage with key customer users to understand their business and technical goals for using Valocity and understanding their activation, onboarding, and training needs. Build strong and effective relationships with them.

• Advocate customer business use-cases to product development team

• Define and track key performance indicators for the customer onboarding process and ongoing platform monitoring and usage.

• Oversee the regular governance reporting for each client, report on customer onboarding status and customer satisfaction levels.

• Lead onboarding implementation and training throughout the onboarding process as required.

• Communicate effectively between Valocity and our customers as to what needs to be done, by whom and when and ensuring regular updates on progress.

• Build system and processes to deliver customer support in the most efficient and effective way, leverage technology to deliver the customer experience.

• Build relationship with Valuer community.

• Support product team with feedback from Valuer community to help enhance the platform to the next level of innovation.

• Work with Marketing to build the best possible solutions to impart training and build awareness of the platform.

• Provide support for marketing activities to create awareness amongst target group, manage valuer profiles on Valocity, screening applications of valuers who wish to get registered on Valocity Platform.

• Leverage data and analytics to drive efficiency, identify gaps and monitor progress.

Key Requirements:

• 2+ years plus experience in a Valuer Management/ Valuation process.

• Success in deepening relationships with Valuer/ Lenders resulting in increased revenue and services bought by the customers.

• Experience in leading customer onboarding / support teams with demonstrable understanding of best practice.

• Experienced in developing and implementing new systems and processes in a fast-moving environment.

• Experience in managing the Valuers across geographies and understanding of the Valuation process in mortgage lending.

• Experience managing an Onboarding and/or Product Support function and team at a global SaaS software company.

• Superior problem solving and resolution skills to solve challenges during the customer lifecycle in order to instill trust and account growth from our customers as well as retention rate.

Why Join Us?

• We have a passion to change the world and enable people around the planet with property
• We’re proud to be globally ambitious, high energy and people first where we work hard and celebrate success
• If you thrive in a fast paced, high-growth environment where people have fun and passionately chase their purpose this is the place for you!
• See more about Life at Valocity: https://www.valocityglobal.com/careers/

Please Note:

• We will be reviewing applications as they come in so don’t delay, apply now.