Christian Neudoerfer

Christian Neudoerfer is a seasoned IT professional with extensive experience in managing diverse IT operations and service delivery across multiple regions. Currently serving as the Manager of the Service Desk at Valora Group since April 2022, Neudoerfer oversees support for over 12,000 users and has achieved notable improvements in Service Desk KPIs. Previous roles include Senior Director of IT at Fossil Group, where leadership covered IT service delivery management and project implementation across the EMEA region, and Director of Operations at local.ch ag, focusing on organizational transformation. With a solid educational background, including certifications in ITIL, SCRUM, and project management methodologies, Christian Neudoerfer combines technical expertise with strategic leadership to drive IT excellence and enhance service quality.