Our goal is to bring greater value to healthcare by building operational excellence and alignment in healthcare organizations. While there are many elements to this approach the fundamentals include:
• Working with people to get a deep understanding of operations and the levers that drive performance
• I use that information to establish actionable performance metrics and then institute a data driven accountability system.
• I also develop strong collaborations across departments to optimize the handoffs.
Examples of Results
• Health System Ambulatory Care: $9 million improvement in the margin while achieving top 25% benchmark in annual improvement in patient satisfaction scores.
• Multi-specialty Practice: Reduced cost-to-revenue ratio from 52% to 41%. Achieved 23% growth while reducing overhead expenses by 7%.
• Hospital Physician Enterprise: Increased provider productivity by 25%. Improved margin by 35% while achieving top 27% improvement in patient satisfaction scores.
• Neuromuscular Services: Increased gross revenues by 65% while keeping direct expense increases to 14%. Improved operating margin by 230% within one year.
• Primary Care: Increased primary care productivity by 18% and pediatric productivity by 40%.
• Orthopedic Services: Increased annual revenue by 48%. Limited expense increases to 18%. Improved operating margin from negative 1.5% to a positive 19%.


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