Jessica Clements

Jessica Clements is a seasoned customer insights and experience professional with substantial expertise across various industries. Currently serving as Customer Insights Manager at Valvoline Inc. since March 2021, Jessica manages the Customer Satisfaction Program and drives improvements in customer experience across over 1600 locations in the US and Canada. Prior to this role, Jessica was Customer Experience Manager at IKEA Group, where the focus was on employee development and enhancing customer experience, generating significant annual revenue. Earlier career experience includes serving as District Manager for Starbucks, where Jessica oversaw strategic planning and revenue generation across multiple store formats, and as Manager of Communications and Marketing for Mobius Vendor Partners, emphasizing branding and public relations for clients. Jessica holds a Bachelor of Arts in Sociology and Political Science with a minor in Business Administration from Indiana University Bloomington.