Darvinder Shergill

Darvinder Shergill, MBA, PMP, CSM, is a seasoned Senior Project and Program Manager with extensive experience in optimizing contact center operations and implementing IT solutions across various organizations. Currently, Darvinder leads contact center optimization initiatives at Vancity, enhancing omni-channel experiences. Previous roles include providing strategic IT consulting at BCI and successfully implementing a cloud-based contact center at Vancity. In addition, Darvinder has held leadership positions at Avigilon and co-founded Kirke Management Consulting, delivering expertise in business and IT strategy. With a robust educational background from institutions such as Simon Fraser University and Vanderbilt University, Darvinder combines strategic vision with practical implementation to drive organizational success.