Cameron MacLeod

VP Customer Experience at Vanilla Forums

Cameron MacLeod has a diverse work experience spanning several industries and roles. Cameron is currently serving as the Director of Professional Services at Achievers, where they lead a team of technical consultants in implementing and launching employee recognition and reward programs. Previously, they co-founded CodeRedTO, a non-profit public transit advocacy organization, where they were responsible for strategy, media relations, research, and graphic design. Cameron was also the Vice President of Customer Experience at Vanilla Forums, managing a global team and ensuring customer success in the community forum software space. At Vision Critical, they held various positions, including Vice President of Global Professional Services, Director of Professional Services, and Director of Support Operations Project Management, where they led technical consulting teams, improved resource utilization, and developed new client onboarding services. Prior to that, they worked at Global Knowledge Training as a Product Manager and Senior Technical Instructor, delivering technology training and managing instructors across Canada and the USA. Cameron's early career included a co-op position at Corel Corp. as a Linux Marketing Analyst and Technical Liaison.

Cameron MacLeod has a diverse educational background and has obtained various certifications throughout their career. In 1995, Cameron attended the University of New Brunswick and graduated in 2000 with a Bachelor of Computer Science degree, specializing in Computer Science. In 2005, they completed the CTT+ Train The Trainer Course at Trab Training. Continuing their education, in 2007, Cameron acquired several certifications, including Microsoft Certified Trainer (MCT), Support Center Analyst & Certified Instructor from HDI, Microsoft Certified Technical Specialist (MCTS) SharePoint 2007 from Microsoft, and Sun Certified Java Programmer (SCJP) from Sun Microsystems. They also completed an Active Leadership Course at Nexient Learning in the same year. In 2010, Cameron obtained a Certificate in Business Analysis from McMaster University. In 2016, they attended Mosaic People Development and participated in the Vision Critical Leader's Programs, focusing on professional development. As for their additional certifications, Cameron became a Six Sigma Yellow Belt through LinkedIn in August 2020 and obtained the Vision Critical Certified Professional certification in March 2019. They also completed a Learning GDPR course through LinkedIn in May 2018. Recently, in October 2020, Cameron earned the Certified Associate in Project Management (CAPM) designation from the Project Management Institute. Additionally, they hold a variety of certifications such as A+, Network+, i-Net+, Security+, Linux+, and CTT+ from CompTIA, although specific details regarding the institution and the year obtained are not provided.

Location

Emporia, United States

Links

Timeline

  • VP Customer Experience

    Current role

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