Yenny Otero

Yenny Otero has extensive experience in customer experience and design. Yenny is currently working as the Head of Customer Experience and Design at Vanquis Bank, where they are responsible for defining and executing the customer strategy and developing a customer-centric capability. Prior to this, Yenny held roles at TSB Bank, where they served as the Head of Design Strategy and Innovation, and SapientRazorfish, where they worked as an Associate Creative Director. Yenny also has experience at Designit, where they were a Lead User Experience Designer, and at Opera Software, where they served as a Senior UX Designer. Yenny's work experience includes redesigning apps and websites, leading design and research teams, and creating innovative solutions to enhance the customer experience. Yenny also has experience in leadership and marketing roles from their time at AIESEC Oslo and Burroughs and Chapin.

Yenny Otero's education history can be summarized as follows:

From 2023 to 2025, Yenny completed an Executive MBA at the University of Warwick - Warwick Business School.

In 2023, Yenny obtained a Certificate of Specialisation in Strategy from Harvard Business School Online.

Between 2005 and 2007, Yenny pursued Master level courses at the University of Oslo (UiO), focusing on Human-Computer Interaction, Information Design, and Management of IT companies.

In 2003, Yenny achieved a Bachelor of Science in Informatics from the University of Oslo (UiO), with a field of study in Informatics, Norwegian, and Italian.

From 1999 to 2002, Yenny studied Systems Engineering at Pontificia Universidad Javeriana, with a minor in Business Administration.

In 2001, Yenny completed a course in Business and Professional Communication in English at Coastal Carolina University.

No other assumptions can be made based on the information provided.