Vantage West is a $2.6 billion financial institution in Arizona, which serves a growing membership of over 170,000 via online channels and branches across Arizona, offering consumer and business banking services including retirement accounts.  Some products and services subject to approval. Certain restrictions and fees may apply. www.vantagewest.org 

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Retirement

Vantage West Credit Union

Vantage West Credit Union's headquarters in Tucson, AZ, United States

Sandra Sagehorn-Elliott

Keysha Webb

Michelle Goeppner

Rob Hoyle

Matthew Schenk

Scott Odom

Steve Mott

The Customer Support and Operations team at Vantage West Credit Union is dedicated to delivering exceptional service and support to members across various channels. They handle technical assistance, manage consumer operations, and enhance member experiences while ensuring efficient banking processes. This team works collaboratively to streamline operations and support the credit union's mission of providing accessible financial services to its growing membership.

Customer Support and Operations

The Leadership Team at Vantage West Credit Union is responsible for setting the strategic direction and vision of the organization, ensuring alignment across various departments. Comprising executives from key areas such as fraud, security, technology, and community impact, this team collaborates to drive growth, enhance operational efficiency, and promote financial well-being for members while maintaining regulatory compliance and managing risk.

Leadership Team

The Fraud Prevention and Security team at Vantage West Credit Union is responsible for safeguarding the institution and its members from fraudulent activities and security breaches. This team conducts thorough investigations, implements compliance measures, and utilizes advanced analytics to detect and prevent financial crimes, ensuring the integrity of member transactions and personal data. Their collective expertise supports the overall mission of maintaining a secure banking environment while educating staff and members about fraud awareness and prevention.

Fraud Prevention and Security

The Technology and Development team at Vantage West Credit Union is responsible for driving innovative solutions that enhance the member experience and streamline operations. This team manages the design, development, and security of digital platforms and applications, ensuring robust technology infrastructure while fostering financial wellness programs for members. With a focus on collaboration and strategic implementation, they enable the credit union to effectively meet the evolving needs of its membership.

Technology and Development

The Business Banking team at Vantage West Credit Union focuses on providing tailored financial solutions to small and medium-sized businesses. They work to develop and maintain relationships with business members, offering services such as commercial loans, credit management, and fintech partnerships. The team's efforts are geared towards supporting business growth and ensuring a seamless banking experience for their commercial clients across Arizona.

Business Banking

The Compliance and Risk Management team at Vantage West Credit Union ensures that the institution adheres to regulatory standards and internal policies, safeguarding the organization against potential risks. They are responsible for monitoring compliance across all services, conducting audits, and providing guidance on risk assessment to mitigate financial and operational exposures, thereby maintaining trust with members and regulators alike.

Vantage West Credit Union

Org chart

Teams

Customer Support and Operations

Leadership Team

Fraud Prevention and Security

Technology and Development

Business Banking

Compliance and Risk Management

Offices

Vantage West Credit Union

Org chart

Teams

Customer Support and Operations

Leadership Team

Fraud Prevention and Security

Technology and Development

Business Banking

Compliance and Risk Management

Offices

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