Client Account Management Intern

Position: Client Account  Administrator (CAM)

Organization: Client Account Manager (CAM)

Classification: Non-Exempt

Reports to: Manager of Client Account Manager

Summary: This intern position could possibly work into full time employment upon graduation. The CAM is a customer facing support position focused on the client’s experience with the life cycle of Client Account Manager. This includes primary contact for client for all services, project management, invoice and inventory management, contract and vendor management, provisioning, and reporting and business intelligence. The CAM is chartered with delivering a complete consulting solution associated to network cost reduction, cost avoidance, savings and ROI and therefore ensuring recurring client satisfaction. Also, assist with recommendations relating to client’s network infrastructure to streamline costs.

Levels: CAM, CAM II, Sr. CAM

Essential Functions and Qualifications: 

• Must be able to work a minimum of 20 hours/week

• Must have a basic proficiency with Microsoft Excel

• Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management

• Must have strong multi-tasking skills as this position will be handling numerous projects at the same time

Major Duties and Responsibilities:

• Communicating with telecom carriers (on the phone and through email/online portals)

• Managing large volumes of data in excel and application databases

• Navigating carrier portals (wireline/wireless)

• Assisting account managers and analysts with various projects

• Assisting department with administrative tasks

Position Type and Expected Hours of Work: This is part-time intern position. Ideally, we would like you to work at least 20 hours and no more than 29 hours per week. Days and hours of work will be based on your school/class schedule.

Required Education and Experience:  

• Working toward College Degree

Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally.

Work Environment: This position operates in a professional office environment.

Additional Eligibility Qualifications

• Work Authorization/Security Clearance (if applicable)

• Job contingent upon a background check

EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.

Vatic’ s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.