Jennis Lavita

Teleservices Account Manager at VCloud

Jennis LaVita is an experienced professional in account management and operations, currently serving as a Teleservices Account Manager at VCloud since February 2022. Prior experience includes the role of Technical Account Manager at ROI Solutions from October 2020 to February 2022 and an extensive tenure at Epsilon from January 1992 to November 2019, during which Jennis held dual roles as Teleservices Account Manager and Operations/Prod Analyst. Key responsibilities involved client interactions for IVR and Live Operator scripting for pharmaceutical brands, ensuring compliance with FDA regulations, managing day-to-day operations, and overseeing data processing and project management for multiple vendors. Jennis holds an Associate's degree in Management Information Systems from Northeastern University, completed in 2000.

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Dracut, United States

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VCloud

VCloud Interactive is a subsidiary of VoiceCloud LLC. We have been making communications better for over 15 years. We do this by providing 100% cloud technology that enables our clients to automate mission-critical voice communications, contact center and business processes. The Core of the VCloud Interactive Platform consists of programmable platforms that simplify your most complex telecommunications based interactions, and business processes, to serve your internal staff and end-users. Easily connect people to the information they need, anytime, anywhere and at the lowest price points in the industry. VCloud’s Interactive Voice Response (IVR), call routing, contact center, messaging and voice communications serves organizations across a wide variety of industries and global locations.