Sylvia Onyiriuka

Sylvia Onyiriuka has a diverse background in retail service management and customer support, currently serving as Lead of Retail Service Management/Experience at VDT Communications Limited since May 2018. In this role, Sylvia supervises the application team, ensuring efficient resolution of issues while aligning departmental strategies with company objectives. Previous positions include Service Quality Analyst, Incident/Problem Manager, and Churn and Retention Manager, where responsibilities ranged from analyzing data for informed decision-making to managing customer satisfaction and retention. Prior to VDT Communications, Sylvia worked as a Customer Support Executive at Tizeti Network Limited, focusing on client relationship management and troubleshooting. Sylvia holds a Bachelor of Arts in English and Literature from the University of Benin, obtained between 2011 and 2015.