Heather M. Elmy

Heather M. Elmy has a diverse work experience that includes roles in customer service and supervision. Heather M. started their career as a Service Desk Associate at The Home Depot in 2005, where they handled customer orders, processed returns, and worked a multi-line telephone system. In 2006, they joined Sallie Mae as an account specialist in the Inbound Sales Call Center and was eventually promoted to Customer Service Call Center Supervisor. In this role, they supervised and coached a team of service representatives, conducted interviews for new hires, and monitored metrics such as handle time, quality, compliance, and customer satisfaction. In 2012, Heather joined Vector Security as a Customer Care Representative and quickly advanced to the role of Customer Service Team Lead. Their responsibilities included supervising and developing contact representatives, handling supervisor escalation calls, and training new hire classes.

Heather M. Elmy attended G.A.R Memorial Jr/Sr High School from 1996 to 2002. No degree or field of study information is available.