Laura Thiel-Dillon

Director, Customer Experience at Vector Security

Laura Thiel-Dillon has extensive work experience in various roles and industries. Laura started their career in the United States Navy in 1985, serving as a Hospital Corpsman and Pharmacy Technician until 1989. Laura then worked at Donahue Ambulance as a Dispatcher from 1992 to 1996. In 1996, they joined Advanced Security/Techneglas as a Dispatcher for two years. Laura then transitioned to Vector Security in 1998 and held positions including Customer Care Center Manager and currently Director of Customer Experience. In 2008, they briefly worked at Split Rock Resort as part of the Activities Staff. Laura's work experience spans over 30 years, demonstrating their dedication and diverse skill set.

Laura Thiel-Dillon attended the University of Scranton from 1994 to 1995, where they studied Medical Technology. Prior to that, they studied Pre-Pharmacy at Penn State University from 1992 to 1994. Laura also had a previous educational experience at Scranton from 1980 to 1985, although the field of study and degree obtained are unclear. In addition to their formal education, Laura has obtained certifications as an Alarm.com Certified Technician in February 2020 and as a Certified Call Center Manager (obtained year unspecified). There is also mention of a "Call Center Engineering" without specific dates or degree information.

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Timeline

  • Director, Customer Experience

    May, 2023 - present

  • Customer Care Center Manager

    December, 1998

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