Jonathan Bray serves as the Vice President of Customer Experience & Operations at Velocity Global, overseeing the complete lifecycle of customer engagement, from onboarding to education and support. Previously, Jonathan held the position of Head of Customer Success for the Americas at Pigment, and has extensive experience at Anaplan, where leadership roles included AVP of Solution Consulting and Vice President of Customer Success Strategy & Operations, contributing to the company's significant growth in annual recurring revenue. Earlier career highlights include strategic roles at Universal Music Group, Sony Music Entertainment, and various positions focused on financial planning and analysis. Jonathan holds a BSc(Hons) in Information Systems from Newcastle University.
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