Steven Troxell

Steven Troxell is an experienced customer success professional with a proven track record in managing strategic accounts and driving growth through customer engagement and product adoption. Currently serving as a Senior Customer Success Manager for Strategic Accounts at Velocity Global, Steven has previously held senior management roles at Mezmo and Sauce Labs, where responsibilities included overseeing large portfolios, implementing onboarding processes, and optimizing customer journeys. With a background in both senior and team lead positions across multiple organizations, including CA Technologies and PaySimple, Steven has consistently focused on enhancing customer relationships and achieving high renewal rates, demonstrated by a 138% renewal rate in 2017. Steven holds a degree in Business Administration with a focus on Finance and Marketing from Regis University.