Velvet Consulting
Alia KARABORNI is a professional with extensive experience in client experience management and digital transformation. Currently serving as Manager Expérience Client (Luxe/Retail) at Velvet Consulting since February 2022, Alia has collaborated with prestigious clients including Kering, Sephora, and Chanel. Prior to this role, Alia held a position as Senior Consultant in strategy and digital transformation at Maestis, working with Carrefour and Intermarché, among others. Experience also includes consulting roles at mc2i Groupe, Optimind, and a series of internships at Microsoft, Europcar, and Merck Serono. Alia holds a Master 2 in Management des télécoms et des médias from Université Paris Dauphine - PSL and multiple degrees in Economics and Management from Paris-Pantheon-Assas University.
Velvet Consulting
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Velvet Consulting is the leading consulting firm in assisting organizations in their customer orientation. Since 2004, thanks to our 250 Marketing enthusiasts people, we accelerate business performance by building a fullest and effective customer experience. Our global approach and the complementarity of our expertise, support the customer-centric, data and digital transformation of companies. From strategic orientations to operational and technological implementation. We joined the WPP Group and Wunderman Thompson Network in July 2020 to enrich our marketing transformation expertise, with the multichannel excellence of the worldwide communication leader. We propose Agile interventions adapted to each context and sectoral issue through an innovative and integrated approach: HCX ™, for Hyper Customer eXperience. Our vocation: Generate value at all steps of customer experience. Our obsession: Results, nothing but results. Our commitment has been driven by 3 values: excellence, innovation, enthousiasm.