Lisa Pessina

Lisa Pessina has a diverse work experience spanning over several years. Their most recent role is as the Vice President of Client Success at Ventra Health, a position they have held since March 2021.

Prior to that, Lisa worked at ConnectiCare, a health insurance provider in Connecticut, where they held multiple roles. Lisa started in 2016 as the Manager for Retail Strategic Projects, responsible for building brand awareness and optimizing the customer experience. Lisa then became the Regional Director, focusing on growing revenue, improving customer satisfaction, and implementing operational improvements with a strong emphasis on customer feedback.

Before ConnectiCare, Lisa worked at Apple as a Store Manager for a high-volume Apple Experience Store from 2010 to 2016. Their responsibilities included overseeing daily operations, ensuring exceptional customer experiences, managing a large team, and driving sales.

Lisa also has experience working at Brooks Brothers as a Store Leader, where they focused on talent management, strategic initiatives, and customer satisfaction. Lisa started their retail career at Domain Furniture as a Store Leader, excelling in sales and staff development. Prior to that, they worked at Ann Taylor as a Store Manager, where they managed store operations, participated in merchandising, and trained future store leaders.

Overall, Lisa Pessina has a strong background in retail and customer experience, with a track record of driving growth, improving customer satisfaction, and leading high-performing teams.

Lisa Pessina earned a Bachelor's degree in Financial Management from Quinnipiac University - School of Business, which they attended from 1996 to 2007. In 2016, they obtained the Insurance Agent certifications for health, property, and casualty from ConnectiCare.