Erol IDRIZI is an experienced IT professional with a robust background in service management and project leadership. Currently serving as Service Management Lead at Veolia, Erol coordinates multiple Service Delivery Managers while focusing on process optimization and stakeholder communication. Previously, Erol held roles such as IT Service Delivery Manager, Project Manager at ATEXO for the French government's strategic purchasing platform, and Project Manager at NextiraOne, overseeing significant telephony migrations. Erol also worked as a Pre-Sales and System Engineer at UCOPIA Communications, delivering tailored client solutions and training. Educational credentials include studies at Polytech Paris-UPMC and Lycée Diderot.