Leonardo L de A Freire is a seasoned professional with extensive experience in service delivery and project management across various sectors. Currently serving as a Service Delivery Manager at Vera Solutions, Leonardo's past roles include Squad Leader at Kyndryl and Innovation Consultant at IBM. Notable contributions involve leading significant service management projects at IBM, where responsibilities encompassed quality assurance for high-value accounts and establishing a Center of Excellence. Additional experience includes product development at FTG, software engineering at Samsung Electronics, and early internships in electrical engineering. Leonardo holds an MBA from Alliance Manchester Business School and a Bachelor's degree in Electrical and Electronics Engineering from Universidade Federal da Paraíba, complemented by studies at INSA Lyon.
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