Sheyaam Peffer

Sheyaam Peffer is an experienced Service Delivery Analyst at Vera Solutions, previously serving as a Customer Service Liaison at Payfast from May 2018 to November 2022. In the role at Payfast, Sheyaam managed data analysis, process management, and merchant onboarding operations while also building and configuring customer service dashboards. Additionally, Sheyaam held the position of Customer Service Team Lead, where supervision of agent performance and quality control assessments of new and existing functionalities were key responsibilities.