Robert Alsua

Robert Alsua has over 20 years of work experience in the technology industry. Robert began their career in 1999 as a LAN Administrator at OSH. In 2011, they moved to Citrix System as an Escalation Engineer. In 2016, they worked as a Senior Software Test Engineer - Infrastructure at Citrix and a Technical Support Level II Engineer at Egnyte. From 2017-2019, they worked at Okta, Inc. as a Senior Technical Support Engineer. In 2019, they moved to Vera Security and Fortra as a Senior Technical Support Engineer, where they were responsible for supporting the Vera Solution remotely, leading support activities, interacting with enterprise customers, collaborating with engineering teams, and acting as an SME. Robert also participated in 24x7 shift rotation.

Robert Alsua attended the College of San Mateo from 1994 to 1997, where they studied Computer and Information Sciences and Support Services. Robert also holds two certifications from Okta, Inc., including an Okta Certified Administrator and an Okta Certified Professional.