Craig Heard

Craig Heard has a vast and diverse work experience in various roles and companies. Craig started their career at UPS in 1995 as a Hub Supervisor. Craig then moved on to work at Capital One, where they held multiple roles such as Outbound Collections Representative, Call Center Supervisor, Operations Manager, and Senior Call Center Manager. In 2016, they worked at ETAN Industries as a Call Center Manager in Collections and later joined Etech Global Services as an Operations Team Leader. From 2017 to 2022, they worked at TIB, N.A. as the Vice President of Card Services Call Center Manager. Currently, they are serving as the Vice President and Customer Contact Center Manager at VeraBank since 2022.

Craig Heard attended Texas A&M University with a focus on accounting. However, no specific details regarding the start and end years of their education or whether they obtained a degree have been provided.