Jeremy Cartwright

Jeremy Cartwright began their work experience at Fidelity Investments in 2005, where they started as Quality Control, reviewing call recordings and providing feedback and coaching to Customer Service representatives in the 401K department. Jeremy later became a Customer Service Supervisor, overseeing a team and providing training and feedback.

In 2007, Jeremy joined VeraBank as the Vice President & Digital Experience Officer. Jeremy was responsible for improving the customer experience across the bank's digital platforms, managing vendor relationships, developing and managing the bank's website and online banking services, and maintaining the bank's web presence through SEO and third-party sites. Jeremy also led a team of Digital Banking Specialists and ensured the security of customer information and digital systems.

Overall, Jeremy has extensive experience in digital banking, customer service, and team management.

Jeremy Cartwright completed their high school education at Valley Mills High School from 1994 to 1998, obtaining a High School Diploma. Jeremy then attended Baylor University from 1998 to 2003, earning a Bachelor of Business Administration (BBA) with a focus on Marketing. Afterward, Jeremy pursued higher education at The University of Dallas from 2004 to 2006, where they obtained a Master of Business Administration (MBA) degree specializing in Management.

In addition to their formal education, Jeremy Cartwright has acquired additional certifications. In July 2021, they obtained certifications in "Microsoft Collaboration: SharePoint, Teams, Groups, and Yammer" and "Time Management: Working from Home" from LinkedIn.