Joseph R.

Joseph R. has a strong background in technical support, incident response, and software development. With experience at various companies such as Veradigm®, PAR Technology, Quanterion Solutions Incorporated, and Mohawk Valley Community College, Joseph has excelled in roles such as Manager of Client Success, Incident Respond Lead, and Software Developer. Through their roles, Joseph has demonstrated proficiency in troubleshooting, process improvement, team leadership, and customer support. Joseph has successfully implemented support documentation to reduce customer issue resolution time and increase service levels, as well as managed tools for automation of operational processes. Joseph's expertise in technical support and software development make him a valuable asset in any organization.