Shemicka Hodge

Shemicka Hodge has extensive experience in technical support and consulting roles, currently serving as an Expert Support Consultant and Product Advisor at Veradigm® since March 2018, where responsibilities include managing escalated issues, mentoring associates, and resolving major incidents. Prior to this, Shemicka worked at Allscripts from February 2012, holding positions such as Senior Support Consultant and Technical Support Consultant, providing expert Level Two support for electronic health record systems and assisting remote teams. Earlier experience includes roles at Gap Inc. and American Express, where Shemicka developed skills in customer service, conflict resolution, and operational management. Educational background includes a Bachelor of Science degree in Graphic Communication from North Carolina Agricultural and Technical State University and certifications in A+ and Network+ from New Horizons of Raleigh/Durham/Chapel Hill.