Cerna Aguirre

Cerna Aguirre has extensive experience in customer service, starting at Taco Bell as a Crew Member and progressing to a Crew Trainer at McDonald's. Cerna served as a Lead Customer Service Representative at Sono Bello and transitioned to a Night Auditor role before advancing to Verathon, where Cerna has held positions as a Customer Service Representative, Senior Customer Service Representative, and currently as a Customer Care Training Specialist since September 2019. In addition to this professional experience, Cerna is pursuing a Bachelor of Business Administration in Business Administration and Management at Western Governors University, expected to graduate in 2026.