Bara Levitt

Team Lead, Customer Success at Verbit

Bara Levitt has a diverse work experience spanning various industries and roles. In 2010, they began their career as an Elementary Education Teacher at Teach for America, where they planned and executed lessons in math and social studies, served as a lead teacher in a two-teacher classroom, and contributed to designing a new fourth grade Social Studies curriculum.

In 2012, Bara joined JESNA as a Project Manager, overseeing the Lainer-Masa Fellowship program for aspiring Jewish professionals. This role involved managing an internship, mentorship, conference, and professional development for 18 fellows over a span of three semesters.

From 2013 to 2014, Bara worked as a Project Coordinator for Education at LEGACY HERITAGE FUND LIMITED, contributing to education-related projects.

Bara then joined Knowre in 2014 as a Customer Success Manager, where they served as the primary customer advocate to the product development team and led customer support activities with high satisfaction rates. In addition, they worked as a Community Specialist, supporting prospective school customers and designing and implementing web-based trainings for teachers, administrators, and partners.

From 2018 to 2019, Bara worked at Move This World as a Program Director, managing and implementing the post-sale customer journey, leading a program team, and conducting weekly check-in calls with district and school administrators through webinars.

Returning to Knowre in 2019, Bara took on the role of Senior Manager, Customer Success. In this position, they managed the launch of a new K-12 school product, developed and implemented customer onboarding processes, and led customer support activities, achieving high satisfaction rates. Bara also served as a project lead for the development and release of a new in-product user onboarding experience.

Their most recent work experience is as a Customer Experience Manager, Onboarding at Verbit.ai, starting in 2021. Verbit.ai specializes in captioning and transcription services, and Bara's role involves managing customer onboarding processes to deliver accurate transcripts and captions at accelerated turnaround times using AI technology and a human transcriber network.

Throughout their career, Bara Levitt has demonstrated strong customer-centric and project management skills, contributing to successful product launches, customer satisfaction, and effective onboarding experiences.

Bara Levitt obtained a Bachelor's degree in Sociology from Columbia University from 2006 to 2010. During the same time frame, they also earned another Bachelor's degree in Jewish Women and Gender Studies from The Jewish Theological Seminary (JTS). In 2010 to 2012, they completed the Seton Hall University Alternate Route Certification Program in South New Jersey, which awarded them a New Jersey Teaching Certificate in Elementary Education and Teaching K-5. Their education continued with a Masters in Public Administration in Organizational Leadership from Rutgers University - Newark from 2013 to 2015. Finally, in 2017 to 2018, Bara Levitt pursued a Master of Business Administration (MBA) from the Quantic School of Business and Technology.

In terms of additional certifications, Bara Levitt obtained a Certified Customer Success Manager (CCSM) Level 1, Level 2, Level 3, and Level 4 from SuccessHACKER in April 2021, May 2021, October 2021, and November 2021, respectively. They also hold an Elementary Teaching K-5 certification from the New Jersey Department of Education, although the specific month and year of attainment are unspecified.

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